ROADHOUSE RETURN POLICY
The Roadhouse will refund the full merchandise value up 30 days from the time of purchase. For faster processing, we recommend items be returned within 30 days of receipt and in their original packaging and resalable condition. Returns sent back to The Roadhouse distribution center are the customer’s responsibility unless: a) firstname.lastname@example.org is notified within 30 days of receipt, AND b) the item received arrived damaged, OR c) the item received was not what was ordered. The Roadhouse is not responsible for any lost or stolen packages.
UPON RECEIPT OF YOUR ORDER
Be sure to count parcels and inspect the shipment before signing the delivery receipt. If damage or shortage is apparent upon receiving your shipment, please note it on the delivery receipt. Have the delivery driver sign the receipt and verify that there is damage. Save the damaged package or carton for inspection.
Open all packages immediately and inspect the merchandise to verify it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is uncovered, notify us at once. Pictures of the damage are encouraged for all shipments.
Check your merchandise against the packing slip. If an overage or shortage exists, we require you to notify email@example.com within 30 days after receipt of your merchandise.
HOW TO RETURN ITEMS
When returning stock items of your choice, include a copy of the packing slip.
Items purchased online should be returned to our distribution center. Please DO NOT send online purchases back to The Roadhouse restaurant in Benzonia.
Return shipping can be arranged with the shipper of your choice; however, we do encourage you to use a shipper with a reliable tracking system such as FedEx or UPS. If the shipment is lost or damaged on its way back to The Roadhouse, you may follow up with the shipper for a claim resolution.
Once a return package has been delivered to our distribution center, please allow 2 weeks for the return to be reviewed and processed.
Gift cards and perishable foods are exempt from being returned.
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will follow up with shipping instructions.
To return your product, you should mail your product to our distribution center:
805 W Front St. Ste C
Traverse City, MI 49685
Contact us at firstname.lastname@example.org for questions related to refunds and returns.